How to pronounce“callers”in English

greatest callers and then you know they're into college and then you're like 60.

sort of two prototypical callers um you can think about the Ned Flanders and the Homer Simpsons of the world uh so the Ned Flanders highly conscientious

monitoring the callers to make sure that they don't share any of this information on the phone with the lumps um which which is really unfortunate right um

dealing with h with callers who are doing part-time jobs and have other options that might be more motivating and I'd really love to to work with an

talk show the biography of love where callers from around the hour World asked

transforms the motivation and success of the callers um take a second and try to answer that question and uh I won't be collecting your answers um but what I

touching statement about how little information the callers had about why their work mattered and how it made a difference and I thought in particular

this is really interesting because the callers are doing very important work when they do raise money um it goes to lots of good causes right it funds

nationwide version of the 311 line to direct callers to the right government department so that you know which issue is local state or federal and how to

answers people say pay for performance if you give the callers incentives they'll work harder and of course they'll bring in more donations because

the question is can we can we Inspire these callers by showing them how their work really makes a difference and telling them where the money goes so uh

simplest design which is there's a control group of callers that has no exposure to a scholarship student and then there's an intervention group that

calls per hour so this is really exciting right the callers are are there on the job the same amount of time they're now working a lot harder but

interested yes you know that example of the callers really kind of reinforced this one truism and when they say you know we when you're hiring marketing

At this time, operators are still helping callers.

rarely does does an Alm ever actually give so not surprisingly the callers are are are are not very motivated and um you know the

and then we actually see an even bigger boost where now the callers can work harder they can also work smarter and when they share the information they get

it right and so if you go back to our fundraiser study um the best callers in the call center were actual scholarship students who had receiv received the

next one erupted to get exact geo-coordinates, like cross streets of where the callers were coming from.

raised which is a staggering amount of money so if you want to quantify that we have 23 callers who in an average week bring in an extra about $38,000 for the

can never actually find a donation uh recorded for it we can try to get the callers to compete and uh pretty soon it becomes clear that there are one or two

disturbed by a sign that I found on on the computer screen of one of the callers he' actually made this his screen saver um and later it was posted

I started talking to the managers of the call center about this and I said look we can we can actually give the callers some information about how their jobs

they were going to uh basically uh create a big event where they were going to announce this and try to inspire the callers and help them understand that

gets to meet the one scholarship student for only five minutes and then we're going to measure a couple things that the callers do before and afterward

actually on the phone so I think there are two ways to make sense of that one is to say that these callers now are really hanging on when you try to hang

longer and essentially having long drawn out conversations with the Lums who never give the alternative is that the callers stop staring at their computer

which is a pretty dramatic increase um and this is where you see about $38,000 per week from from just 23 callers so um so this is uh this has now

been replicated about seven times we can do it with different scholarship students different groups of callers different kinds of stories and there are

The talk show host was talking about my opinion, how wrong it was and callers were calling

It's a show where Harvard Business Professor Frances Frei and her wife, CEO and bestselling author Anne Morris talk to guest callers about

don't in this particular call center you have to wait three months for the uh the pledge to actually come in and so we have lots of callers who are very

can get into that if anyone's interested um other ideas that come up pretty regularly promotions um unfortunately we can't promote the callers because uh

to tell a story talk about how he got how he got a scholarship how it had made a difference in his life and then follow up to track whether the callers actually

so this is the average caller spending about a 100 minutes on the phone per week uh before the intervention and then afterward the callers who met that one

the answer does turn out to be yes so the the first version of this study uh we looked at a very poor group of callers who had to contact non-donors uh

what what's really great about that from a research standpoint is that we know you can get these effects just by working harder even when the callers

I expected uh we found it was it was the very shy withdrawn socially awkward introvert who is more motivating um in large part because the callers were were

story and saying this really matters uh to work harder um I I will say just as a footnote on that though that um a lot of the callers um won't admit that this is