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Pronunciation Guide
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say stoop to that level uh but it's still an unhappy customer that you have to address we we refer to those guys as
Griefers as opposed to trolls you know they just want to cause some grief because they have been wronged but yeah they are a customer and so you need to
figure out what the most appropriate way is to respond and again I think it's about kind of getting to the Nugget of their issues and ignoring the emotional
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