How to pronounce “receptiveness” in English

So that's what turned into the HEAR framework, is, out of this barrage of words, we came up with four signalsof receptiveness that are the most predictive of human ratings and so H-E-A-R.H stands for Hedging your claims.

For sure. Another thing that I was curious about is, with these higher trust, longer-term relationships, we talked about how it's important to demonstrateour receptiveness with our behaviors.We kind of focused on the words that we use.

Right. And so, with this observation, you actually were able to develop some specific instructions to helpus to improve our receptiveness in our conversations.Could you tell us about the HEAR framework.

But you have to be kind of even Steven about both sides.And so that's what receptiveness is is really thinking as hard about the other side as how hard you think about your own side.You don't have to change your mind.

But that is not to say that people were uniformly unreceptive.There's statistical variance in the receptiveness ratings of the partners.So what we did is collect a lot more data and then write a natural language processing algorithm.

And this is back-- this is pre-Gen AI, so this is old-school NLP from 10 years ago-- that essentially captured the words and phrasesthat predicted human ratings of receptiveness.So we are trying to say, what do people say who are rated as receptive not, what do they feel on the inside?

The E stands for Emphasizing agreement.So remember I said that receptiveness is not about reaching consensus or compromising.So emphasizing agreement means that, in any disagreement, we agree on some things.

And I would love to know precisely what is the difference between them and how you can quantify it and what it predicts.And so this is what we ultimately came to call receptiveness to opposing views.Now, what's very, very important about being receptive is that it doesn't mean changing your mind.

the other person's mind.And so you have spent a lot of time looking at this idea of receptiveness-- the receptive mindset, being receptive to opposing views.Could you tell us a bit about, what does it look like to have a receptive mindset, and what does that help with?

And where you get to be a psychologist is actually trying to look for some rhyme and reason in all of this.And also, you get a regression coefficient that tells you which ones are the most important and increase receptiveness the most.So that's what turned into the HEAR framework, is, out of this barrage of words, we came up with four signals

It feels awkward for everyone if you try to start being more open and vulnerable with what you share.And so I'm curious, things like that, are there other considerations when we think about our longer-term relationships and how to introduce receptiveness?Yeah, that's really interesting.