Conley thank you very much I appreciate that Heath um heith and I worked together for probably about four or five
Chip Conley : It is very strange to come to Google and lecture you on math.
Chip Conley : I wish the sound and the visuals were a little bit better but I did bring a
Chip Conley : Yeah, the gross national happiness index.
Chip Conley : Well let me just say this so the one, it's like over the course of 25 years we've created like 55 boutique hotels so people say, "Which is your favorite?"
Chip Conley : Where what comes from?
Chip Conley : It's interesting guilt is one that I want to do in the next, there's probably, it looks because the book's doing well there may be like a second version, that and trust are
Chip Conley : Yeah one of the equations in the book is regret and regret equals disappointment plus a sense of responsibility.
Chip Conley : Yeah.
Chip Conley : Yeah, let me say it's, everybody is gonna have a different experience.
Chip Conley : Thank you, yes.
Chip Conley : Hi. male #4: Thanks so much for the talk -- Chip Conley : Yeah.
Chip Conley : Yeah.
Chip Conley : Okay, thanks.
Chip Conley : I love the Irwin, it's funky.
Chip Conley : Yeah.
Chip Conley : Yeah.
Chip Conley : Well, we have a Joie de Vivre University and I actually teach a class on emotional equations and started doing that about two and half three years ago.
Chip Conley : It's how you use them.
Chip Conley : One more.
Chip Conley : Minimize what?
Chip Conley : Well, there's a really interesting, it's a very good question especially in the context of regret and actually, at one point, Dan and I were trying to figure out one equation,
Chip Conley : Hello everybody.
Chip Conley :
Chip Conley : That was Abe Maslow.
Chip Conley : Yeah. female #1: I don't know what the right word is but -- Chip Conley : Like a granola head.
Chip Conley : This is -- okay.
Chip Conley : And you've been here for a while?
Chip Conley : Well, I mean so the employee -- there's a bit of a connection here.
and Conley 's book is interesting because he kind of digs a little more deeply into that topic to look at what it
male #3: Um -- Chip Conley : It has something to do with your mother?
voice in audience: Chip Conley : Bags, luggage.
voice in audience: Chip Conley : Higher.
female in audience: Chip Conley : Twenty percent, higher.
female in audience: Chip Conley : Now she's the negotiator whoever she is .
teach engineers leadership – Chip Conley : Um-hum.
My name is Chip Conley .
I'm very proud to introduce Chip Conley .
Another, we interviewed Chip Conley for the book, as well as Pizza Hut and Taco Bell.
Mr. Conley was a bluff, hearty fellow with an energetic, gravely voice, red hair,
Mr. Conley was prepared.
But Mr. Conley , with the best will in the world, eventually made a fatal mistake.
article -- male #3: Also how do we get tickets -- Chip Conley : I get tickets yeah -- that's a hard thing is there's now stupid ass lottery that doesn't make a lot of sense,
Chip Conley : You're welcome.
Chip Conley : Meals, blankets, pillows, headphones.
Chip Conley : Oxygen.
Chip Conley : So Americans started boycotting French companies.
female in audience: You tap into their desire to help Chip Conley : What she said was when you tap into their interest and ability to help
Chip Conley : Ahh.
female #2: where you had the expectations -- Chip Conley : That's female #2: and then the.